How to Invoice for “Truck Order Not Used” (TONU)

Question:  I need to bill my customer for a “Truck Order Not Used”.  The truck was assigned to a load but the customer cancelled it.  How should I enter that in the system?

2 Answers:  

If the truck never moved from the last location:  Create a dispatch but enter its current location as shipper & consignee.  This will keep the truck at the same location for zero mileage, but allow you to have a Dispatch number, Invoice the customer and pay the driver.  I suggest entering “Truck Not Used” in the Customer Required Info section so that the customer understands what the Invoice is for.

If the truck made it to the pickup, then the load was cancelled:  Create a dispatch but enter the shipper as shipper & consignee.  This will keep the truck at the same location for zero loaded miles but record the empty deadhead miles.  This will allow you to have a Dispatch number, Invoice the customer and pay the driver.  I suggest entering “Truck Not Used” in the Customer Required Info section so that the customer understands what the Invoice is for.