When sending invoices users can't see the delivery status of the email, and some email systems don't allow 3rd party sending, causing some user's email to not work at all.
1.) The system now sends all emails from our email servers with the reply to address set to the company owner's email. This allows for all user's email to be delivered consistently, and allows for users to get replies to the emails right in their email inbox.
2.) When sending an invoice via email users can now see a button for email status on the right side of the invoice list page. That button will show the latest status of that email. It will show if it was opened, delivered, or failed. The invoice email status button will then turn green if everything delivered and change to red if there are any delivery failures.
If it shows failed please check the email address that it was sent to for any typos. That is the most common reason for the email to fail.
These two new system changes will greatly improve email deliverability for all users, and allow users to have transparency to the status of their emails.
These email status records are currently available for 15 days. We are working on some new features that will notify users when an email fails, and we'll have the ability to save those records for a longer time period.