Stephanie Gibbons

Question: what is the difference between the basic and the detailed PDF Invoice?  Answer: The Detailed Invoice PDF lists the full address of the shipper/consignee instead of just city/state. It als...

Question: I'm adding a missing log and I keep getting the error message "Logged at time must be in recording period. What am I doing wrong?" Answer: A missing log can only be entered as far back as...

Question: When I save a dispatch/trip, I sometimes get a route clarification page. What does this mean?  Answer: You will get the route clarification page if you have multiple pickups/deliveries on...

Question: I'm at my delivery location and my ELD keeps logging my driving hours when I'm moving through the yard. What do I do? Answer: You can declare Yard Moves. To do this, on the dashboard page...

  To review an Unidentified log from the phone app: On the Dashboard page Click View Logs Click Review Unidentified Logs.  On the top black navigation bar, you can select the dates for the last 7...

Question: When I try to sign in, I keep getting the error message of Invalid Email... Answer: The email is case sensitive..make sure the first letter is lowercase (if you are using an iPhone or tab...

Question: How do I see the driver's Year to Date on the driver settlements? Answer: After the settlement is created, you can click View on the settlement. At the top, you will see Settlement Detail...

Question: How do I upgrade my basic plan to Pro? Answer: Click on Profile (in the top black navigation bar) then click Subscription. You will see "Upgrade to Pro". Once you've upgraded to Pro, it w...

Question: I'm adding a new customer into the system and I see "customer type" with "3PL, broker, and direct customer". What is this used for? Answer: This is optional. The Customer Type that you ch...

From the ELD phone app, click Trip Management from the Dashboard page, then click Edit Truck Info. After entering the truck/trailer number, click Done.