According to customer support, there is no way to get a data dump of my records. A simple csv file or excel file, or even a sql dump seems like a very easy thing to provide and it is the MAJOR REASON that I have not fully utilized your software and plan on going in-house, Copy and paste does not cut it. Requiring me to do that to protect myself in case of you losing my data is crazy.
What I personally would like would be able to schedule an automatic weekly download of all my information in a usable format initiated from my system as an ftp request through a script. Just give me a file name and address and it is done. No one does manual backups anymore. I do not even require the csv format like your typical user could utilize.
The software would be just what I need right now with that exception. Has there been anything done yet in that direction? and if so, what is the eta for the functionality that allows me that peace of mind? I know you have hosting fees and bandwith considerations, and everything seems to make a difference. However per your story page you know what it feels like to be hit with a big fine for not having what you needed because of a computer malfunction.
Does anyone else see the need for a backup? If I start putting everything in I am kind of stuck with you whether I want to be or not because you have my data and I need that for compliance. It feels like a hostage situation.
Please sign in to leave a comment.