Dispatch Instructions

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43 comments

  • Mayra Ruiz

    I tried this and it really does not help I still get the same error message

    • Dates are out of order
    • This unit has at least one other dispatch during this time frame. Dispatches can't have overlapping pickups and deliveries for the same unit.

    I own an auto transport company so one trip/load may consist of eight brokered Vehicles.  So I am entering Broker in the customer field, the shipper is the location where I pick up at the consignee is the location where I drop off my vehicle.  I enter my first vehicle for this trip with no problem but when I entered and tried   to save my second vehicle for my first trip it will not allow me to save and it gave the error message mentioned above.  Please let me know what I am doing wrong and how can I fix this problem.

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  • User

    I dispatch 4 trucks but not all under the same company. Is there any way to generate reports and invoices for each truck separately?

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  • LYN WADE

    How will I fill out the invoices for hauling logs to 2-3 different places daily?  Thanks

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  • Todd Essex

    You can invoice and run many of the reports separately for each truck, but the revenue and expenses are for one company (all the trucks you have entered) in other reports.  The best way to keep all of the funds separate is to have a separate account for each company.

    For immediate help you can chat with us, email us (help@truckingoffice.com) or call at 800-253-9647

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  • User

    we are a local trucker and move heavy volumes from port to local rails on daily basis, how can i create a dispatch from point A to point B 50x's if i don't know which driver i will be using first but i want to have the dispatch created and ready for the first driver that callsso i may actually dispatch him?

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  • Allen Campbell

    Lyn,

    You could make 2-3 different dispatches every day if you need to.  If the invoices are for different customers you would need to create separate dispatches for each one.  Feel free to contact me if you have any questions.

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  • Dennis Dennis

    How do you edit an Invoice once its saved

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  • Todd Essex

    A dispatch can be deleted at any time, unless it has an invoice created from it.  If it does, just delete the invoice then you can edit/delete the dispatch.

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  • Larry Ross

    Can you have multiple drops

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  • Brian Belisle

    In reports: driver pay and monthly revenue are not generating any amounts. Is this because I have not done an invoice on them?

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  • Todd Essex

    How to edit a Dispatch after Invoicing

    Todd Essex
    posted this on July 12, 2012 12:44

    Question:  How do I change a Dispatch after creating an Invoice?

    Answer:  You cannot make changes to a Dispatch after creating an Invoice.  This is to make sure all your information on the Dispatch matches the Invoice you created.  To make changes you must first delete the Invoice.  To delete the invoice you must click on view then you will see the delete button at the top of the page.  Now you can make your changes to the Dispatch and create a new Invoice.  The invoice and the information on it is completely generated from the dispatch.

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  • Todd Essex

    Glad to hear it Diana.  On the very first dispatch the previous location is determined by the initial location of the truck.  All dispatches after that are determined by the dispatch (for that truck) before it.

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  • Allen Campbell

    Larry, yes you can have multiple drops and multiple shippers too.  After you enter a shipper you should see another button to add shipper.  Just click on it and repeat the instructions for adding a shipper.  For multiple drops do the same thing.  After you enter a consignee you should see another button to add consignee.  Just click on it and repeat the instructions for adding a consignee.

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  • Brian Belisle

    1. What is put in the BOL field?

    2. Do I need to invoice every load even though I am factoring them?

    3.

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  • Karen Ragno

    Todd, I got it sorted out. Thanks Diana!

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  • Todd Essex

    Multiple repetitive dispatches can be cloned and dated for the future.  I would create a place holder driver under the settings tab and call him something like 'Unknown".  This way on the dispatches screen you will see "Unknown" and know you will need to assign a driver to the dispatch.   

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  • Linda Arnason

    how do you delete a driver?

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  • Allen Campbell

    Brian,  the BOL is for the bill of lading for your load.  If you enter the BOL it will display on your invoice, but you don't have to enter it if you don't want to.  On your other question, yes that is why the money is not showing up on reports.  You should show the loads paid when you get paid from the factoring company, then the revenue will show up on the reports.  Driver pay is a separate issue.  It should show up.  I am not sure how you have your driver pay set up.  If you have it set on manual pay then you have to enter an amount on the dispatch entry.

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  • Karen Ragno

    How do I delete previous dispatch(it shows mileage,date and location date and location are wrong) when first setting everything up? I entered it incorrectly,I later discovered.

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  • Dragos Ideliu

    How can I change a load number under Dispatches?

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  • Allen Campbell

    To delete a driver go to the dashboard and click on drivers from the settings tool bar to the right.  Then select the driver to be deleted and click on view.  The delete button will be to the right.  Let me know if you have any other questions or problems.

     

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  • Cedric Wade

    HOW DO I ENTER IN THE FUEL THAT I PURCHASED TO SHOW UP ON THE IFTA QUARTERLY REPORTS???

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  • Karen Ragno

    Todd, I am still having trouble deleting date and location. I am on the Add a Dispatch page,Basic details just before Add Customer. I add driver, trk/trl info which works perfectly with drop downs then it shows Previous Dispatch. Previous Dispatch is what needs changed. No invoices have been created. The previous dispatch is "grayed out" and I can't figure out how to get rid of that. Previous Dispatch should show Oklahoma City on 08/22/2013. Thanks!

     

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  • Rebecca Hunt

    I wish it would save more shipper's......I have about 6 to 10 drops one week and then 6-10 drops another week ...and I have to keep entering in the information because it will only save a few.....also it automatically puts the fuel surcharge for me...not for my driver...same thing with the lumper fee..

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  • Richard Bagley

    no Canadian providences?

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  • william potter

    I am having trouble with the Unit rev. report. Only showing on one truck. Plus it seems When I added trip expense for 667 my fuel mileage on 711 went way down. What am I doing wrong??

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  • Jimmy Bagwell

    Why is it telling me my dates are out of order????

    I don't see anything wrong.

    I'm inputting past load information

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  • Allen Campbell

    Canadian provinces will be added soon.  I will post it when they are added.

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  • Shelly Chappell
    How do I delete a customer. When doing a dispatch, the drop down list does not show all my customers. So then I end up adding it multiple times. How do I make the lst longer?
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  • Todd Essex

    As long as the previous dispatch is before your first shipper and your consignees are after your shippers, the item you probably need to change is the truck's initial date.  If you go to Settings/Unit/click on Edit the truck you are using and find the initial starting date.  It must be before your first dispatch.

    For immediate help you can chat with us, email us (help@truckingoffice.com) or call at 800-253-9647

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