We now have live chat while in the application. If you see the blue live chat tab on the right hand side of the page then we are available to live chat. When we are logged out then the blue button will go away. If you have questions or problems feel free to chat with us!
Live chat - launched
Comments
9 comments
how can I change miles into kilometers fot ifta reporting in ontario
I am trying your software out to see if it will fit my needs. I am a diesel company that is going to start helping some of our small fleet customers out by doing thier bookwork for them. When I registered, I of course did so as Branham Diesel Services. I then needed to add my 1st company so I did so under adresses. Is that correct? I can not figure out how under the Silvola trucking, I add drivers and their units and how I add thier information. Can you please help me in understanding this?
Each company will need their own subscription to keep their records separate.
Hi,
For some reason, the driver pay is not working. It will not pull any amounts from the dispatch board.
Hi Gayle,
When a dispatch is created, the system looks to the driver's information to determine how to pay him (manual, per mile, load %). I have a feeling that he was in the system as paid per mile, but was recently changed to manual pay. If no dollar amount was entered in the manual pay box, the driver's pay will be zero.
To change existing dispatches set as manual pay back to pay per mile: Make sure the driver's information is set to pay per mile. Next go to each dispatch that is in error and click on edit. This will make the system change his pay structure to his current settings and change the dispatch as needed.
Also you can reach us by sending an email to: help@truckingoffice.com
Thank you.
How can I have extra consignees show in the invoice?
The system only lists the last consignee on the dispatch. I will put this on the list of suggestions to be added to the program.
every time I try to save a dispatch I get this,
4 errors prohibited this dispatch from being saved
There were problems with the following fields:
Hi,
The first time you create a dispatch, you will have to create & enter the complete information for your payer (customer), the pick up location (shipper), and the drop off location (consignee). Once they are entered into the system they will always be there and will appear in the drop down menu by typing in the first two letters of the company name. There is also a video you can review about entering dispatches at YouTube (type in TruckingOffice into their search bar).
Do not hesitate to email or call us at: help@truckingoffice.com or 800-253-9647
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