What does it mean when VID is not connected?
This means that the VID (vehicle interface device) that you plug into your truck's data port is not connecting to the ELD app on your phone via blue tooth. Check these 3 things.
1.) The VID must be securely installed in your truck. It should be plugged in all the way. Use the "key" on the center pin to line it up then push it in and line up the outer locking ring. The outer locking ring then needs to be turned a quarter turn clockwise to lock it into place. When it is securely mounted your should see a blinking light on the VID. This light will stop blinking when blue tooth is connected to your app.
2.) The blue tooth must be turned on. A lot of people don't normally use the blue tooth on their phone, so if it is not connecting then look at your phone settings to enable blue tooth.
3.) If you have done both of these things and the blue tooth still isn't connected then maybe something is out of sync. Try starting over. Unplug the VID from your truck, then install it. Close your mobile app and restart it. You don't have to delete and reinstall the mobile app. Just close and restart. The ble light in the top right corner of your app should go from red to green.
If problems persist then contact support via the direct chat below.